FAQ
Please see our frequently asked questions and answers. If you have any questions, please feel free to contact us.
Booking & Cancellation
How do I make a reservation?
You can make a reservation online from each service's booking page. Direct reservations are available from Sushi Making Tokyo, Sushi Making Osaka, Matcha Making Tokyo, and Matcha Making Osaka pages. Reservations are accepted 24 hours a day.
Can I cancel my reservation?
Yes, cancellations are possible. Cancellation policies vary by booking platform. Please check the details on each booking page. For urgent cancellations, please contact us as soon as possible.
Can I make a same-day reservation?
Same-day reservations are available if seats are available. However, popular time slots may be fully booked, so we recommend making a reservation in advance whenever possible.
About the Experience
Can beginners participate?
Yes, of course! Even those with no experience can participate with confidence. Our staff will provide careful support, so first-timers can enjoy the experience.
How long does the experience take?
The experience takes approximately 90-120 minutes. This includes preparation, completion, and tasting. Please come with plenty of time.
Can children participate?
Yes, children are welcome to participate. There is no age restriction, but for young children, we may ask for parental support. Family participation is also very welcome.
Can I take photos?
Yes, photography is allowed. We also welcome SNS posts. However, please be considerate so that other customers are not included in your photos.
Allergies & Dietary Restrictions
Can you accommodate allergies?
Yes, we can accommodate allergies. Vegan, vegetarian, gluten-free, and halal options are also available. Please inform us about allergies or dietary restrictions when making a reservation. We will do our best to accommodate your needs.
👉 Details on our 4 menu types (standard, vegetarian, halal, and individual allergy accommodation) are available on the Sushi Experience Menu & Ingredients page.
👉 Details on our 4 menu types (standard, vegetarian, halal, and individual allergy accommodation) are available on the Sushi Experience Menu & Ingredients page.
Can vegetarians and vegans participate?
Yes, they can participate. Sushi Making Tokyo and Sushi Making Osaka offer vegetarian and vegan menu options. Please be sure to inform us when making a reservation.
👉 The vegetarian menu ingredient list is available here.
👉 The vegetarian menu ingredient list is available here.
Language & Communication
Is English support available?
Yes, all classes are conducted in English. International guests can participate with confidence. Our staff are fluent in English, so please feel free to ask questions or make requests.
Is Japanese support available?
The experience is primarily conducted in English, but Japanese support is also possible. If you would like Japanese support, please let us know when making a reservation.
Other
What should I bring?
No special items are required. We provide all aprons and cooking utensils. We also have hand soap available, but you are welcome to bring your own if you prefer.
Is there parking available?
This varies by location. Please check each service's page for details or contact us. We recommend using public transportation.
Can I make a group reservation?
Yes, group reservations are possible. For large group reservations, please contact us in advance. Special arrangements are also possible.
What should I do if I have other questions?
Please feel free to contact us through our contact form. We will respond by email or phone. For urgent inquiries, you can also contact us directly from each service's booking page.